Enough with the flowery prose: let’s see some credentials!
Kimli Welsh
Technical Writer, Technical Trainer, Documentation Specialist, All-Round Good Egg
Professional Skills:
- Documentation Wizard
- Technical Writer
- Creative Thinker
- Daring Wordsmith
- IT Training Superstar
- Crazy about Process Improvement
- Excellent Communication Skills
- Manages Projects with Aplomb and Flair
- Adobe Acrobat
- InDesign
- Microsoft Office, Visio, SharePoint, InfoPath, CRM
- HTML
- XML
- WordPress
- RoboHelp
- Camtasia
- Wiki Tooks
- Serious about learning Madcap Flare
- Created over a dozen detailed, job-specific training guides for various positions within the company: order entry, technical support, provisioning, etc.
- Worked hands-on with 11 teams to learn their processes and provide suggestions for improvement, then documented the information for training and educational purposes
- Designed and built corporate intranet used for internal communication, process improvement, document sharing and social interaction
- Wrote an employee manual designed to be readable, engaging and informative
- Designed customized Onboarding Programs for seven departments
- Produced customer-friendly user guides for company products and tools for external clients, which reduced calls to Technical Support by 20%
- Led company-wide rollout of new database software used by 150+ employees daily
March 2006 – October 2007
Technical Writer; Support and Training Manager; Project Manager
- Created Xplorex CMS training program for three distinct levels of computer expertise
- Wrote CMS and HTML documentation for internal and external use
- Developed client support system from ground up, answering technical questions about the CMS product and providing assistance with HTML and CSS issues
- Tested dozens of web-based CMS applications for usability, Quality Assurance and impact
- Served as technical support for hundreds of clients
- Managed internal network for office of seven
- Gave creative input on marketing materials
IBM, Burnaby BC
March 2004 – February 2006
Technical Writer; IMAC Coordinator
- Developed manual for IMAC Coordination, standardizing procedures globally
- Created training documents for new staff and provided training for ten teams across globe
- Proposed process improvement changes for technical workflow based on team and client feedback
- Compiled and presented statistics and department overviews to senior management
Progress Rail Services, Calgary AB
2003 – 2004
Sales and Marketing Coordinator
- Wrote content for corporate website, product brochures and detailed catalogs
- Created and maintained weekly sales reports
- Set up databases to cross-reference contacts and service calls
- Provided company-wide desktop support and software training
Hyprotech Ltd., Calgary AB
2001 – 2002
Asset Manager
- Managed hardware and software inventory for company of 200 and maintained an internal system to track all hardware
- Researched and purchased new equipment
- Created documentation for web-based purchase order system, and provided training for PO system to other departments
- Developed and maintained business relationships with vendors
Procter & Gamble, Calgary AB
1997 – 2001
Workplace Services Coordinator
- Technical and network support, training and documentation for Western Canada Operations of 200 employees across four provinces
- Responsible for hardware repairs and upgrades, security and inventory control
- Desktop Support for satellite office of 50 employees
Education:
Camosun College, Victoria BC
Graduated June 1997
Business Administration Certificate
Studies included Project Management, Records Management, Applied Business Technology, and Marketing.
Additional Experience:
Inside the Game
Team Sportscast Network
2001 – 2008
Video Game Play-by-Play Commentator
Social Media Gadabout
2001 – Present
Blogger!
