Enough with the flowery prose: let’s see some credentials!

Kimli Welsh
Technical Writer, Information Architect, Content Strategist, Documentation Specialist, All-Round Good Egg

Professional Skills:

  • Technical Writer
  • Information Architect
  • Documentation Wizard
  • SDK and API Documentation
  • UI/UX Navigation
  • Copywriting
  • Creative Thinker
  • Requirements Gathering
  • Mobile Development
  • Amazingly Fast Learner
  • Highly Organized
  • Project Management
  • Extremely Intuitive
  • Crazy about Process Improvement
  • Excellent Communication Skills
Select Technical Skills:
  • Microsoft Office, Visio, SharePoint, InfoPath, CRM
  • Omni Graffle; Outliner
  • InDesign, Illustrator, FrameMaker, Photoshop
  • Markdown, DITA
  • Wiki Tools
  • WordPress
Professional Experience:
Atimi Software, Vancouver BC
April 2012 – Current
Information Architect, Product Design Team
  • Create, and maintain project documentation including user flow and navigational maps, feature lists, project plan documents, software requirements, marketing materials, and other information packages as needed
  • Lead Discovery Workshops, client meetings, presentations, and internal strategic sessions for mobile strategy and application planning
  • Act as the Information Architecture advocate and consultant to project teams
  • Oversee, create, review, and maintain detailed lists of software requirement specifications for 10+ projects across Android, iOS, Blackberry and Windows Mobile platforms
  • Copywriting for marketing materials
  • Understand UI and UX best practices for mobile design
  • Maintain a strong awareness of industry trends, competitor developments and changes in the field of information architecture and usability
February 2008 – December 2011
Documentation and Communication Specialist; Technical Trainer
  • Created over a dozen detailed, job-specific training guides for various positions within the company: order entry, technical support, provisioning, etc.
  • Worked hands-on with 11 teams to learn their processes and provide suggestions for improvement, then documented the information for training and educational purposes
  • Designed and built corporate intranet used for internal communication, process improvement, document sharing and social interaction
  • Wrote an employee manual designed to be readable, engaging and informative
  • Designed customized Onboarding Programs for seven departments
  • Produced customer-friendly user guides for company products and tools for external clients, which reduced calls to Technical Support by 20%
  • Led company-wide rollout of new database software used by 150+ employees daily
Xplorex International, Vancouver BC
March 2006 – October 2007
Technical Writer; Support and Training Manager; Project Manager

  • Created Xplorex CMS training program for three distinct levels of computer expertise
  • Wrote CMS and HTML documentation for internal and external use
  • Developed client support system from ground up, answering technical questions about the CMS product and providing assistance with HTML and CSS issues
  • Tested dozens of web-based CMS applications for usability, Quality Assurance and impact
  • Served as technical support for hundreds of clients
  • Managed internal network for office of seven
  • Gave creative input on marketing materials

IBM, Burnaby BC
March 2004 – February 2006
Technical Writer; IMAC Coordinator

  • Developed manual for IMAC Coordination, standardizing procedures globally
  • Created training documents for new staff and provided training for ten teams across globe
  • Proposed process improvement changes for technical workflow based on team and client feedback
  • Compiled and presented statistics and department overviews to senior management

Progress Rail Services, Calgary AB
2003 –  2004
Sales and Marketing Coordinator

  • Wrote content for corporate website, product brochures and detailed catalogs
  • Created and maintained weekly sales reports
  • Set up databases to cross-reference contacts and service calls
  • Provided company-wide desktop support and software training

Hyprotech Ltd., Calgary AB
2001 –  2002
Asset Manager

  • Managed hardware and software inventory for company of 200 and maintained an internal system to track all hardware
  • Researched and purchased new equipment
  • Created documentation for web-based purchase order system, and provided training for PO system to other departments
  • Developed and maintained business relationships with vendors

Procter & Gamble, Calgary AB
1997 – 2001
Workplace Services Coordinator

  • Technical and network support, training and documentation for Western Canada Operations of 200 employees across four provinces
  • Responsible for hardware repairs and upgrades, security and inventory control
  • Desktop Support for satellite office of 50 employees


Camosun College, Victoria BC
Graduated June 1997
Business Administration Certificate

Studies included Project Management, Records Management, Applied Business Technology, and Marketing.

Additional Experience:

Inside the Game
Team Sportscast Network

2001 – 2008
Video Game Play-by-Play Commentator 

Social Media Gadabout
2001 – Present


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