Resume

Enough with the flowery prose: let’s see some credentials!

Kimli Welsh
Technical Writer, Information Architect, Content Strategist, Documentation Specialist, All-Round Good Egg

Professional Skills:

  • Technical Writer
  • Information Architect
  • Documentation Wizard
  • SDK and API Documentation
  • UI/UX Navigation
  • Copywriting
  • Creative Thinker
  • Requirements Gathering
  • Mobile Development
  • Amazingly Fast Learner
  • Highly Organized
  • Project Management
  • Extremely Intuitive
  • Crazy about Process Improvement
  • Excellent Communication Skills
Select Technical Skills:
  • Microsoft Office, Visio, SharePoint, InfoPath, CRM
  • Omni Graffle; Outliner
  • InDesign, Illustrator, FrameMaker, Photoshop
  • Markdown, DITA
  • Wiki Tools
  • HTML, XML, CSS
  • WordPress
Professional Experience:
Atimi Software, Vancouver BC
April 2012 – Current
Information Architect, Product Design Team
  • Create, and maintain project documentation including user flow and navigational maps, feature lists, project plan documents, software requirements, marketing materials, and other information packages as needed
  • Lead Discovery Workshops, client meetings, presentations, and internal strategic sessions for mobile strategy and application planning
  • Act as the Information Architecture advocate and consultant to project teams
  • Oversee, create, review, and maintain detailed lists of software requirement specifications for 10+ projects across Android, iOS, Blackberry and Windows Mobile platforms
  • Copywriting for marketing materials
  • Understand UI and UX best practices for mobile design
  • Maintain a strong awareness of industry trends, competitor developments and changes in the field of information architecture and usability
February 2008 – December 2011
Documentation and Communication Specialist; Technical Trainer
  • Created over a dozen detailed, job-specific training guides for various positions within the company: order entry, technical support, provisioning, etc.
  • Worked hands-on with 11 teams to learn their processes and provide suggestions for improvement, then documented the information for training and educational purposes
  • Designed and built corporate intranet used for internal communication, process improvement, document sharing and social interaction
  • Wrote an employee manual designed to be readable, engaging and informative
  • Designed customized Onboarding Programs for seven departments
  • Produced customer-friendly user guides for company products and tools for external clients, which reduced calls to Technical Support by 20%
  • Led company-wide rollout of new database software used by 150+ employees daily
Xplorex International, Vancouver BC
March 2006 – October 2007
Technical Writer; Support and Training Manager; Project Manager

  • Created Xplorex CMS training program for three distinct levels of computer expertise
  • Wrote CMS and HTML documentation for internal and external use
  • Developed client support system from ground up, answering technical questions about the CMS product and providing assistance with HTML and CSS issues
  • Tested dozens of web-based CMS applications for usability, Quality Assurance and impact
  • Served as technical support for hundreds of clients
  • Managed internal network for office of seven
  • Gave creative input on marketing materials

IBM, Burnaby BC
March 2004 – February 2006
Technical Writer; IMAC Coordinator

  • Developed manual for IMAC Coordination, standardizing procedures globally
  • Created training documents for new staff and provided training for ten teams across globe
  • Proposed process improvement changes for technical workflow based on team and client feedback
  • Compiled and presented statistics and department overviews to senior management

Progress Rail Services, Calgary AB
2003 –  2004
Sales and Marketing Coordinator

  • Wrote content for corporate website, product brochures and detailed catalogs
  • Created and maintained weekly sales reports
  • Set up databases to cross-reference contacts and service calls
  • Provided company-wide desktop support and software training

Hyprotech Ltd., Calgary AB
2001 –  2002
Asset Manager

  • Managed hardware and software inventory for company of 200 and maintained an internal system to track all hardware
  • Researched and purchased new equipment
  • Created documentation for web-based purchase order system, and provided training for PO system to other departments
  • Developed and maintained business relationships with vendors

Procter & Gamble, Calgary AB
1997 – 2001
Workplace Services Coordinator

  • Technical and network support, training and documentation for Western Canada Operations of 200 employees across four provinces
  • Responsible for hardware repairs and upgrades, security and inventory control
  • Desktop Support for satellite office of 50 employees

Education:

Camosun College, Victoria BC
Graduated June 1997
Business Administration Certificate

Studies included Project Management, Records Management, Applied Business Technology, and Marketing.

Additional Experience:

Inside the Game
Team Sportscast Network

2001 – 2008
Video Game Play-by-Play Commentator 

Social Media Gadabout
2001 – Present
Blogger!

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